How can I view your web site?

The MES catalog can be viewed with Microsoft Internet Explorer.

What does the Milestone Equipment & Supplies catalog contain?

The MES catalog is an on-line supplies catalog that attempts to carry all of the supplies a business needs: janitorial supplies, office supplies, maintenance supplies, chemical supplies, safety supplies, office furniture and MORE.

How do I find what I need?

MES supplies you with an easy to use Menu that allows you to select your specific category or enter a keyword of the item you need in our Product Search box.  When you locate the item you wish to purchase, simply add it to your shopping cart. When your shopping is completed, click the checkout to pay for your purchase. MES accepts Visa, MasterCard, American Express, and Discover. We also accept payment by check and wire transfer.

How can I place an order?

Visit our Web Site at http://www.mestornado.com/, which includes an on-line order form. If you don't feel comfortable sending your credit card number over the Internet you may print out the form and send it to the address below without the card number and call in the number later to 1-630-247-0801. You may fax your order to 1-630-929-1318. Please mail your order with payment to:
Milestone Equipment & Supplies, LLC.
224 David Drive
Streamwood, IL 60103

What is the minimum order?

MES requires a minimum order of $100.00, exclusive of freight for domestic U.S. orders. MES requires a minimum order of $200.00 for special order items and or items that are not shown in our catalog.

What forms of payment do you take?

MES requires a minimum order of $100.00, exclusive of freight for domestic U.S. orders. MES requires a minimum order of $200.00 for special order items and or items that are not shown in our catalog.

Purchase Orders & Net Terms:

MES does accept purchase orders and will grant net terms to qualifying companies and businesses. Please complete our credit application and fax it to us at 1-630-929-1318.

What are your return policies?

We are excited about our business relationship with you and we want you to feel the same with your purchase(s). However, all unopened products purchased at MES can be returned within 10 days of your receipt provided you have an authorized return merchandise authorization (RMA) number from our customer support department. Non-returnable items include special order merchandise, food items, discontinued merchandise, special promotional items, equipment, training videos, and CDs. You can reach customer support at 1-630-247-0801, or email directly to mesonline@att.net. Products returned within the 10-day window, which have been opened, are subject to an open box fee of 22%. For orders placed in error by customer(s), the cost and responsibility to ship the product back to MES shall be that of the customer(s).

Can you define "Resalable Condition"?

• The item:

  • Must be clean and free of dents, scratches, holes, tears, cracks, stickers, price tags, etc.

  • Should be unused.

  • Must be in its original packaging (carton, wrap, protection or sleeve provided by the manufacturer).

• The Carton and Packaging:

  • Must be free of writing, such as "Sold To", RA# or "Return To" etc.

  • Must be free of holes, cuts or tears

  • Must be free of excessive tape or odd tapes (i.e. duct tape or Christmas tape, etc.)

  • Furniture cartons must be opened so that they can be re-closed, preferably by opening the carton flaps. Never cut furniture cartons around the bottoms or down the sides.

  • All internal packaging (i.e. bubble wrap, cardboard corners, tops and sides) must be in place.

• Knock Down Items:

  • Ready-to-assemble furniture is not returnable if the manufacturer's carton has been opened and the contents removed for assembly, or the item as been assembled.

• Electronic Items

  • Are covered by the manufacturer's warranty. These manufacturer terms are enforce on Milestone Equipment & Supplies. In situations where the manufacturers will not honor credit due us, we reserve the right to deny credit to you.

How do I make a return?

E-mail us at mesonline@att.net or call us at 1-630-247-0801 between 8:00 AM - 5:00 PM Monday - Friday for instructions.

When will I receive my order?

Orders that can be shipped via UPS, allow 3 business days. If it takes longer, e-mail us at mesonline@att.net or call us at 1-630-247-0801 and we'll expedite your order. Allow freight truck orders three or four business days.

How much will shipping cost?

Domestic U.S. Delivery - UPS when possible.

Do you ship to APO (Armed Service Post Office) boxes?

Sorry, MES does not ship to APO boxes.

What is your privacy policy?

MES feels that your information is yours, not ours. We don't share customer information with anyone Your IP address is used to help identify you and your shopping cart and to gather broad demographic information.  Our site uses cookies to keep track of your shopping cart. Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (such as an e-mail address) and financial information (such as account or credit card numbers). Contact information from the order form is used to send orders and information about our company to our customers. The customer's contact information is also used to get in touch with the visitor when necessary. Financial information that is collected is used only to bill the user.

Copyright © 2004-2005 Milestone Equipment & Supplies, LLC.